Privacy Policy
Effective date: November 11, 2026
Website: https://www.airflowads.com
1. Who we are and what this policy covers
Fluence, operating as Airflow Ads (“we,” “us,” or “our”), provides marketing services for HVAC businesses. This policy explains our handling of personal information collected through our own website, inquiry forms, appointment requests, and communications. It does not describe information collected through separate websites or forms operated for our clients.
2. Information we collect
When you contact us, we collect the information you submit, such as your name, business name, email address, phone number, ZIP code, service interests, and message. We also keep communications, appointment details, and records of messaging preferences, including whether, when, and how you consented or opted out.
Our website and hosting systems may collect technical information such as IP address, browser and device details, pages accessed, and access times. See the cookies section below for additional information about website tracking.
3. How we use information
We use this information to respond to requests, arrange consultations, provide and manage our services, maintain customer records, protect our systems, and meet applicable obligations. We use messaging preferences to determine which communications you have authorized. Where you separately choose to receive promotional text messages, we use your number for that purpose.
Submitting a form or providing a phone number does not by itself enroll you in our SMS program. You may submit an inquiry without selecting either SMS consent box.
4. Service providers and other disclosures
Providers that operate our website, customer relationship management system, scheduling, storage, and communications may process information to perform services for us, subject to appropriate restrictions. These may include GoHighLevel where used to manage inquiries and communications. Providers supporting our messaging program may process mobile information only to operate that program for us.
We may disclose information when legally required or when reasonably necessary to address fraud, protect safety, or establish or defend legal rights. These disclosures do not authorize another business to use your SMS consent for its own messaging.
5. Mobile information and SMS consent
We do not sell, rent, or disclose mobile numbers to other businesses for their own advertising or promotions. SMS permission belongs to this sender and cannot be passed to a different sender. SMS opt-in records are used to document and administer this program, not to enroll you in another organization's marketing.
6. Cookies and tracking
Our website may use cookies or similar technologies for functionality and measurement. Browser settings can control some cookies; disabling them may affect site features.
7. Retention and security
We keep personal information for as long as reasonably necessary for the purposes described here, including applicable recordkeeping requirements. We may retain limited consent and suppression records to document permission and honor opt-outs. We use reasonable safeguards designed to protect information, but no system is completely secure.
8. Your choices and requests
Reply STOP to our texts to unsubscribe. You may receive a final confirmation. Reply HELP for assistance, or contact us below. To request access, correction, or deletion, email info@wearefluence.com. Available rights depend on applicable law, and some records may need to be retained.
9. Updates and contact
We may revise this policy and will update its effective date when we do. For questions or privacy requests, contact:
Fluence, operating as Airflow Ads
Email: info@wearefluence.com
Phone: (385) 513-4668
Website: https://www.airflowads.com